Delivery and Returns
We encourage you to contact us with any questions or concerns regarding any of the goods we carry at thesneakerstore prior to placing your order. While comfort preferences vary with each individual, thesneakerstore will always provide the best available information to ensure that you are entirely satisfied with your purchase.
Orders selected to ship "Expedited" or "2-3 Days" ship over the course of two business days after an order has been processed/verified by our team. Processing times may range from same day of order - three (3) days from order date.
thesneakerstore accepts returns on domestic orders for store credit only on items purchased at thesneakerstore.com. Return requests must be submitted within 3 days of receipt and will only be accepted within this time frame. Once items are received, they will be rigorously inspected for condition to ensure the item is unworn and to confirm that our hang tag is intact. If hang tags are not intact and/or condition is not deemed to be unworn, store credit will not be issued and the return will not be honored. Returns may take up to 5 business days to process. Store credit will be issued for the product price paid for the item less a 10% restocking fee and return shipping. Store credit is available to use only on thesneakerstore.com and is non-transferable. Returns must be posted and in transit within 3 days upon acceptance of return.
For international orders, all sales are final except in cases where there is a fulfillment error by thesneakerstore.
Items purchased in our brick and mortar store are final.
All items purchased on sale or during promotional events are considered Final Sale and not elligeble for return.
Shipping and Handling
We do not accept C.O.D.’s on returned and exchanged items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via FedEx. Please note that we do not cover the cost of duties or taxes for their respective territories.
If you would like to cancel your order please contact us within one (1) hour of the order being placed. Cancellation requests made after one (1) hour of order placement must follow our normal returns procedure. If a cancellation request is submitted while an order is being processed at our warehouse then the request will be declined. Order cancellation requests placed within the one (1) hour window are not guaranteed.
thesneakerstore does not guarantee the exchange or credit for a defective item. If you believe you recieved the wrong product, please clearly explain the mistake via email to firstname.lastname@example.org. thesneakerstore will reimburse shipping charges, only on items declared defective (up to Ghc 50.00).
Early Access items are limited to one pair per customer. Orders placed for Early Access items are not guaranteed until tracking information is confirmed.